Grievance Redressal Policy

Last updated: 22 October 2026

Jagat by Sanya aims to address customer concerns fairly and promptly. If you have a complaint about a product, payment, order, delivery, cancellation, return or refund, please contact us using the details below.
 

1. Grievance Officer

Name: Sanya Ahuja
Designation: Grievance Officer
Business: Jagat by Sanya
Email: contact@jagatbysanya.com
Phone / WhatsApp: +91 9193000001
Registered Address: 103, Nand Vihar Colony, Near Gurukul Kangri, Haridwar, Haridwar, Jwalapur, Uttarakhand 249407, India

2. How to Submit a Complaint

Please email us or contact us on WhatsApp and provide:

• Your name and contact details.

• Your order number, if applicable.

• A clear description of your concern.

• Relevant supporting information, such as photographs or payment references.

Please do not send passwords, card PINs, UPI PINs or one-time passwords.

3. Acknowledgement and Resolution

We aim to acknowledge consumer complaints within 48 hours of receipt and resolve them within one month, in accordance with applicable requirements.

If a matter requires further investigation or coordination with a payment provider or courier, we will communicate relevant updates where possible.

4. Escalation

If your concern remains unresolved, you may reply to your original complaint and request further review by the Grievance Officer.

This process does not limit any rights or remedies available to you under applicable consumer protection law.

5. Contact

Grievance Officer: Sanya Ahuja
Jagat by Sanya
Email: contact@jagatbysanya.com
Phone / WhatsApp: +91 9193000001
Registered Address: 103, Nand Vihar Colony, Near Gurukul Kangri, Haridwar, Haridwar, Jwalapur, Uttarakhand 249407, India