Return & Refund Policy

Last updated: 22 October 2026

At Jagat by Sanya, we want you to receive the jewellery you ordered in the condition described on our website. Please read this policy before making a purchase.
 

1. Return Eligibility

We generally do not accept returns or exchanges for a change of mind, personal preference or incorrect product selection where the product supplied matches the order and its description, except where required by applicable law.

If an item arrives damaged, defective, incorrect or materially different from its description, please contact us so we can review and resolve the issue.

Nothing in this policy limits rights or remedies available under applicable consumer law.
 

2. Reporting an Issue

Please contact us within 48 hours of delivery if your order arrives damaged, defective or incorrect.

Email: contact@jagatbysanya.com
WhatsApp: +91 9193000001

Please provide your order number, a description of the issue and clear photographs of the product and packaging where relevant.

Please retain the product and original packaging until we advise you on the next steps. We may request additional information to assess your claim.

This reporting period helps us investigate issues promptly and does not remove any rights available under applicable law.
 

3. Review and Resolution

After receiving your request, we will review the details and communicate the next steps. We may arrange an inspection or request that the item be returned.

Where a return, replacement or refund is approved, we will explain the applicable arrangements. The resolution will depend on the issue, product availability and applicable law.
 

4. Return Shipping

Where an item is confirmed to be damaged, defective or incorrect due to an issue attributable to us, we will communicate the return arrangements and cover applicable return-shipping costs as required by law.

For other returns accepted at our discretion, any applicable shipping costs will be communicated before the return is arranged.

Please do not send an item back before receiving return instructions.
 

5. Refund Method

Approved refunds for prepaid orders will generally be initiated through the original payment method used for the transaction, subject to the payment provider's process.

For cash-on-delivery orders, where a refund is applicable, we will contact you to arrange an appropriate refund method in accordance with applicable law.

We will never ask you to disclose your UPI PIN, card PIN or one-time password to process a refund.
 

6. Refund Processing Time

Once a refund is approved and any required return or verification steps are complete, we aim to initiate it within 7–10 business days.

After initiation, the time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.

If your refund has not arrived after the applicable processing period, contact us with your order number so we can investigate.
 

7. Other Exclusions

Subject to applicable law, we generally do not accept returns for normal wear and tear, damage caused by misuse or accidents after delivery, or failure to follow the product's care instructions.

These exclusions do not apply where the product is defective, incorrect, misdescribed or otherwise qualifies for a remedy under applicable law.
 

8. Contact Us

Jagat by Sanya
Operated by: Sanya Ahuja
Email: contact@jagatbysanya.com
Phone / WhatsApp: +91 9193000001
Registered Address: 103, Nand Vihar Colony, Near Gurukul Kangri, Haridwar, Haridwar, Jwalapur, Uttarakhand 249407, India