Shipping, Returns & Exchanges Policy

Last updated: 20 October 2026

At Jagat by Sanya, every piece of jewellery is selected and prepared with care. We want your experience with us to be thoughtful, transparent and reliable, from placing your order to receiving your jewellery.

Please read our shipping, returns and exchanges policy before making a purchase.

1. Order Processing

Orders are processed after successful payment confirmation. Please allow 2–4 business days for us to prepare and dispatch your order. Processing times may vary during holidays, promotional periods or unusually high order volume.

2. Shipping & Delivery

We aim to deliver your jewellery safely using our designated shipping partners.

Shipping locations: Pan India and international shipping available.
Order processing time: 2-4 business days
Estimated delivery time: 7-10 business days
Shipping charges: Applicable fees will be displayed before the order is confirmed.
Tracking: Where available, tracking details will be shared after dispatch.

Delivery estimates may vary due to your location, courier operations, weather, public holidays and other circumstances beyond our reasonable control.

3. Delivery Address & Contact Details

Please ensure your shipping address, PIN code, phone number and delivery details are accurate. If delivery fails because of incorrect or incomplete information, additional shipping charges or redelivery arrangements may apply.

4. Damaged, Defective or Incorrect Orders

If your jewellery arrives damaged, defective or different from the item ordered, contact us within 48 hours at contact@jagatbysanya.com. Please provide your order number, clear photographs or a short video of the issue, photographs of the packaging and shipping label where relevant, and a brief description. Please retain the original packaging.

Where a genuine issue is confirmed, we may arrange a replacement, repair or refund, depending on the circumstances and applicable law.

5. No Returns or Exchanges

All purchases are final. We do not offer returns or exchanges for change of mind, personal preference, incorrect product or size selection, or minor natural variations in pearls, crystals or other materials consistent with the product description.

Please review product photographs, descriptions and measurements carefully before ordering. This policy does not exclude remedies for defective, damaged or incorrectly supplied products or rights under applicable consumer law.

6. Refunds

Refunds are not offered for ordinary change-of-mind returns or exchange requests. Where a refund is approved for a damaged, defective or incorrectly supplied order, it will be processed using the original payment method wherever reasonably possible and legally permitted.

7. Order Cancellation

Contact us as soon as possible if you need to cancel an order. Cancellation may be possible before processing or dispatch, but cannot be guaranteed once an order has been prepared or shipped.

8. Delayed, Lost or Undelivered Shipments

If your order has not arrived within the estimated delivery window, contact us with your order number. We will make reasonable efforts to check the shipment status and assist with the investigation.

9. Natural Variations in Jewellery

Pearls, crystals and other natural or decorative materials may vary slightly in colour, shape, surface texture and appearance. These variations are part of the individual character of a piece and are not automatically defects.

10. Contact Us

Email: contact@jagatbysanya.com
Phone: +91 9193000001
Address:
30, 
Haridwar, Uttarakhand, India

Contact Hours:
Monday to Sunday : 10:00 AM – 7:00 PM
 

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